The arrangements on this website are operated by Brillianttrips.co.uk Ltd, trading as Brillianttrips.co.uk ('we' or 'the company'), registered address, 365 South Coast Road, East Sussex BN10 7HA. It is important that you read the following terms and conditions carefully before you book. These are applicable for all persons who are part of your booking; if you are arranging the trip on behalf of others you must ensure that they read these terms. 

By completing our online booking form and/or paying a non-refundable deposit you acknowledge that you have read and understood our booking conditions and agree to their terms. These terms and conditions may only be waived or amended in writing by a Director of the company, by mutual consent with you.

To make a booking you will need to agree to the booking conditions and pay a non-refundable first deposit of £50 per party. Some bookings may need a higher deposit because of the terms of our suppliers, and some bookings may require full payment in advance - we will notify you on booking if this is the case. A second non-refundable deposit of 20% is payable 30 days after the first deposit. Final payment is due 6 weeks prior to the trip date. 

If you are booking within 6 weeks of the trip then we require payment in full at the time of booking. Single activities and day trips must always be paid in full at the time of booking. If there are any problems with your booking request, we will contact to as soon as possible prior to confirming your trip.

1. Payments
You may pay by Cheque, Bank Transfer (BACS/CHAPS), or Credit/Debit Card. Paying either by cheque or BACS (Online Bank Transfer) does not incur any processing fees.

If you wish to pay by credit card we charge a 4% booking fee. If you wish to pay by Debit Card we charge a 2% booking fee. These are to help cover the costs we will incur to process these payments. 

If you wish to pay by BACS or cheque to avoid the above fees but need time to collect monies from your group we can take your credit card details as security against your booking. You will need to confirm in writing that you are happy with this arrangement and specify the amount that you are authorising your card to act as a security against. Your card would only be charged in the event that we did not receive your deposit or full balance by a mutually agreed date.

1A Payment Schedule & Charges
You may pay as a party as the schedule above - First Deposit, Second Deposit and Final Payment. Or you may pay by more payment instalments, or by party members paying partly or wholly for their own part of the trip price.

If more than 3 payments are received per party (First Deposit, Second Deposit and Final Payment), there will be an additional £2 charge for each payment made to cover the costs of reconciling the whole party payment.

2 Final payment
Your balance is due 6 weeks prior to the trip date. If you do not pay your balance at the required date, we reserve the right to cancel your booking.

3. Price changes
Once we have confirmed your booking we will not change the price of your trip except for: Increases to the cost of transport; changes to government dues, taxes or fee, including airport charges; currency rate changes. Exchange rates used are 1.08 Euro = 1GBP, 1.58USD = 1 GBP.

In any case, we will absorb the increase up to 2% of the trip price. Please note that these conditions are only applicable if you are booking an overnight arrangement including accommodation and services. If you are booking a day trip or activities and/or transport without at least one night accommodation, we reserve the right to pass on any price changes in full.

4. Customer Protection
See our Financial Protection page for details on the Protected Travel Sevices scheme by which we protect your payments to us.

5. Changes by you
For any tailor-made arrangements, you may make amendments to the requested activities, accommodation or date. Note that any requested change, including the number of participants, can result in a change to the cost of your trip or the loss of payments made to suppliers that are non-refundable.

For our scheduled departures, you may change your booking to another departure at any time up to the final payment date, after this date no changes will be allowed.

We reserve the right to charge an administration fee of £20 for each change requested in addition to any changes to the price of your trip. Changes after final payment has been made, can only be made in exceptional circumstances and not without prior agreement with us.

6. Cancellations If you, or any member of your party, are unable to participate, you should notify us immediately. Your cancellation must be confirmed in writing and the date of cancellation is when your notification is received. Cancellation charges are as follows:
All deposits and advance payments are non-refundable
42 to 30 days: 50% of travel cost
29 days or less: 100%
Note that pre-paid train tickets and in some instances pre-paid tickets/vouchers for certain events or services are not refundable at any time; you will be advised at the time of booking if this is applicable.

If a refund is due to you under these cancellation terms, this will not include any credit card charge that we have incurred in processing your payment in the first place

Travel insurance premiums are non-refundable at all times.

If you are prevented from participating, you may transfer your booking to another person, provided this person meets all requirements, for a transfer fee of £20. There may be additional costs for named vouchers or tickets that cannot be changed in addition to cancellation or amendment fees.

7. Changes by us
Most changes are small. The timing of your confirmed activity may change, or the venue of the activity may be moved to a different location in or near the destination; a hotel may change to one of the same or higher standard within the same destination. In very rare circumstances a significant change or cancellation may have to be made to a confirmed booking. If we have to make a significant change or cancel, we will tell you as soon as we become aware of this. If there is time to do so before departure, we will offer you the choice of the following options:
(i) Accept the changed arrangements
(ii) Accept alternative arrangements from us, of a similar standard to that originally booked if available
(iii) Cancel or accept the cancellation in which case you will receive a full refund.
Please note the above options are not applicable where any change is deemed to be a minor one, or if it is a day trip and does not involve an overnight stay.

8. Travel insurance
For travel outside the UK you must ensure that you take out comprehensive travel insurance, including medical emergency assistance and repatriation by air ambulance. If you are taking part in any activities considered to be hazardous you should ensure these are covered by your policy. If in doubt contact the insurer. For any destinations within the EU member countries, you should travel with your EHIC (European Health Insurance Card) which provides basic emergency health cover. EHIC cards can only be obtained by UK residents with a National Insurance number through the NHS or at www.ehic.org.uk.

We also strongly recommend that you ensure you have Cancellation Cover for trips in the UK in case you have to cancel before departure. Check you household, bank or credit card covers - they often include this.

9. Passport, visas and health abroad
For any break outside the UK, you will need to travel with a passport or valid travel document. British passport holders need a valid passport for any destination within the EU. Elsewhere, British passport holders need up to 6 months validity from the date of entry is and in some cases a visa; if this is the case you will be advised at the time of booking. Non-British passport holders should check requirements themselves direct with the appropriate embassy/consulate. It is your responsibility to ensure that you are in possession of the correct travel documents. The company will not take responsibility for any problems (denied boarding or entry, financial penalties etc) as a result of you not having the correct documentation.

We recommend that you refer to the Foreign Office website www.fco.gov.uk for up-to-date advice and information on safety and health for your destination. There are currently no special health requirements for travel to Europe. For other destinations where specific vaccination(s) are required, you will be advised at the time of booking. Further information can be obtained from the Department of Health, www.dh.gov.uk.

10. Website and Itineraries
All website and quote descriptions are made in good faith and every care is taken to ensure their accuracy. However, errors may occasionally occur. We cannot accept any liability for any errors or omissions except where these have arisen due to our negligence or that of any our employees (as long as they were acting in the course of their employment at the time). We reserve the right to make changes to and correct errors in our website and quotes at any time.

Some of the advertised activities take place at outdoor activity centres, which by their nature are often located outside cities and towns. Within the UK, travel time can be between 15 mins and 1 hour from the accommodation base. Note that on tailor-made arrangements, transport to the activity base is not included unless specified; participants usually have their own means of transport. For overseas trips, where any included activity takes place outside a city or town, the cost of transport will normally be included in the price unless stated otherwise.

11. Our Liability:
Provided that nothing in this condition shall operate so as to exclude our non-excludable liability in respect of death or personal injury caused by our negligence, or to affect your statutory rights as a consumer, or to exclude liability for fraudulent misrepresentation:

We shall not be liable to you or your group in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss or damage which you or your group may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of these conditions by us our servants or agents, in a sum which is greater than two times the price of your holiday.

We shall not be liable to you or your group in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss of profits and/or loss of production or any indirect or consequential (including economic) loss of any kind which you, your group, or any member of your group (including negligence) in the performance of these conditions by us our servants or agents.

12. Health and Safety:
We put a lot of effort into ensuring that our suppliers adhere to strict safety standards and are covered by the appropriate risk assessments and insurance. In return you and your group undertake to comply with all instructions relating to your trip received from us or any of our suppliers from time to time and to take such other steps sufficient to ensure, so far as is reasonably practicable, that your trip will at all times be safe and without risk to health. As a result, you may be asked to sign disclaimer forms prior to commencement of some of your activities. Also some of the activities have age, height, weight or other special restrictions (e.g. pregnancy). If you feel that this may be applicable to any of your party, then you must let us know at the time of booking your trip.

Some of the activities require a high level of concentration and the use of drugs and/or alcohol is not allowed. If in the opinion of any staff of our suppliers you or any member of your party appears to be under the influence of drugs or alcohol you will not be permitted to take part in the arranged activity. If this happens you will not be able to claim a refund or compensation.

You and your party must ensure that you all have the required fitness, physical and mental attributes that would reasonably be expected for the undertaking of any activity on your trip. No refund will be given for non-participation in any activity because of the inability or unsuitability of any member of the group to take part in an activity.

Many evening venues (and some day venues) have dress and behaviour codes and reserve the right to refuse admission, or request that people should leave premises if they contravene the rules. if a party (or member of a party) is refused admission or ejected on reasonable grounds there will be no right of refund. we will do our best to advise of any such rules and regualtions in advance, but generally accepted norms of behaviour and dress are taken as explicity accepted by you in advance.

13. Complaints
We aim to give you the best service, but occasionally things go wrong. If there is any problem during your trip, in the first instance you should raise this directly with the supplier to give them the opportunity to rectify it. If you are unable to do so, you must contact us on the emergency numbers supplied. If for any reason we cannot take your call, please leave us a message including your name, party name and a mobile telephone number that we can contact you on. We will do everything possible to resolve your problems at the time or to provide you with alternative arrangements where appropriate. If your issues were not solved to your satisfaction, you should contact us within 30 days of finish date or your trip and provide us with full details in writing. We will respond to your complaint within 28 days or advise you why we are not able to do so.

14. Air Travel Conditions of Carriage - Montreal Convention
Air Carrier liability for passengers and their baggage: This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Montreal Convention or the Regulation. It does not form part of the contract between the carrier(s) and you, and no representation is made as to the accuracy of the contents of this.
Compensation in the case of death or injury: There are no financial limits to the liability for passenger injury or death. For damages up to approximately £80,000, the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent of otherwise at fault.
Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days of the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than approximately £13,000.
Passenger delays: In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to approximately £3,300.
Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to approximately £800.
Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to approximately £800. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault. Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
Complaints on baggage: If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must complete a Property Irregularity Form at the airport and write and complain within seven days and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.
Liability of contracting and actual carriers: If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States.

Brillianttrip.co.uk Ltd has no liability under this clause for any airflights booked by yourself.

15. Agreement
This is the sole contractual agreement between you and us and may not be varied save by concurrence of both of us and confirmed in writing by a Director of Brillianttrips.co.uk Ltd. This agreement is governed by English Law and shall be subject to the jurisdiction of the English Courts.